WHAT DOES THE LIMITED WARRANTY COVER?
SunStream Energy Corp. (“SunStream”) provides a Limited Warranty for all solar panels and its accessories (collectively the “Product” or “Products”) purchased from SunStream, any authorized distributors or authorized retailers within the United States and its Territories.
WHAT IS THE PERIOD OF COVERAGE?
The term of the Limited Warranty (“Warranty Period”) is for a period of 5 years from date of purchase for all solar panels, and 1 year from date of purchase for all accessories. The Warranty Period starts on the purchase date by the original purchaser. The Limited Warranty is non-transferrable.
WHAT DOES THE LIMITED WARRANTY NOT COVER?
The Limited Warranty covers only defects in materials and workmanship under normal use conditions that may appear in our Products during the Warranty Period. Please review the exclusions described below to understand what is not covered under this Limited Warranty.
The Limited Warranty does not cover Product defects related to:
- Fair Wear and Tear;
- Cosmetic Damage;
- Willful Damage orNegligence;
- Failure to Follow Our Written Instructions of Use on Charging Your Phone;
- Tampering of Products – e.g., Partially or Entirely Disassembled, Altered or Repaired Products Without Our Written Approval;
- Improper Submersion of Personal Property into Water While Using Our Products;
- Any damage caused to your Personal Property Used with Our Products;
- Incidental Damages, Such as Telephone Charges, Time Lost from Work, Cost to Replace Other Personal Property, Transportation Costs, etc.;
- Products purchased by non-authorized distributor or retailer;
- Natural Disasters – Floods, Storms, Hurricanes, etc.; and
- Abnormal Working or Abnormal Use Conditions.
HOW CAN YOU GET LIMITED WARRANTY SERVICE?
You must contact our Customer Service Department via email or website to discuss your issue and start the warranty claim process. You will need to provide your name, address, the Product type, the date and location of your purchase.
You may be entitled to a: (1) replacement with a comparable Product of the same purchase price; or (2) repair of the Product. If a repair is provided, an additional 3-month warranty will be granted for the repaired Product materials and workmanship once the repaired Product is shipped to you.
We will issue a Return Material Authorization (“RMA”) number to authorize shipment of the returned Product to SunStream. Please properly package the Product with the original packaging and include a copy of the original proof of purchase (receipt, invoice or other reasonable proof of purchase). Clearly mark the RMA number on the outside of the package. We will not accept Product delivered to SunStream without the issued RMA – your Product will be refused delivery.
Ship the Product to the address provided below:
SunStream Energy Corp
1451, Farmer Branch Road
Ozark, MO 65721
You will be responsible for paying the shipping and applicable insurance costs to return the Product to SunStream. Shipping and insurance costs are non-refundable.
We will inspect and fully examine the Product upon receipt of the returned Product. We will notify you that we have received your returned items. We should process your warranty claim within 30 business days after receipt of the Product.
Should we elect to exchange or repair your Product, we will ship the repaired or replaced Product back to you anywhere within the United States and its Territories at our expense.
LIMITATIONS OF LIMITED WARRANTY
Limitations On Liability: IN NO EVENT, SHALL SUNSTREAM, ITS DISTRIBUTORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT (INCLUDING, BUT NOT LIMITED TO NEGLIGENCE) FOR: (1) DAMAGES IN EXCESS OF THE PURCHASE PRICE PAID FOR THE PRODUCTS; (2) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR ANY OTHER TYPE OF DAMAGES (INCLUDING WITHOUT LIMITATION, ATTORNEY’S FEES AND COSTS) OF ANY KIND; (3) ANY LOSS OF REVENUE OR PROFITS; (4) ANY LOSS OF BUSINESS, OR GOODWILL; (5) ANY LOSS OF INFORMATION, DATA, SOFTWARE, APPLICATIONS; OR (6) ANY OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS, TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW. THE PRICE PAID FOR THE PRODUCTS IS A CONSIDERATION IN LIMITING SUNSTREAM LIABILITY TO REPAYMENT OF NO MORE THAN THE PURCHASE PRICE PAID BY THE CONSUMER. THE CONSUMER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO ANY PERSON OR PROPERTY ARISING OUT OF USE OR POSSESSION OF ANY SUNSTREAM PRODUCTS COVERED BY THIS LIMITED WARRANTY WHICH IS NOT THE FAULT OR NEGLIGENCE OF SUNSTREAM. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Limitations to Other Warranties: TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. SUNSTREAM EXPRESSLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, SUNSTREAM LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY, AND AT SUNSTREAM’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES, COUNTRIES AND/OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
Limitations On Resellers or Agents: NO SUNSTREAM. RESELLER, DISTRIBUTOR, OR AGENT IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY. IF ANY TERM CONTAINED HEREIN IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED.
All matters arising out of or relating to this Agreement shall be governed by the statutes and laws of the Virginia Commonwealth, without regard to the conflicts of laws principles thereof. The parties consent to the jurisdiction of any state or federal courts located in Virginia
This Limited Warranty was last updated on September 26, 2019.